We hope that our FAQs answers any questions you have, but please contact us if there’s anything else you need clarity on.
We hope this FAQ section addresses all your queries about engaging with Laffan and Laffan.
If you have additional questions, feel free to contact us at gillian@laffanandlaffan.ie.
About Our Company
Who are Laffan and Laffan?
Laffan and Laffan is a trusted partner for tailored furniture sourcing, project coordination, and logistics.
We specialise in supporting interior designers, developers, and homeowners with comprehensive services that simplify sourcing and installation.
What makes Laffan and Laffan different from other sourcing services?
We provide a one-stop solution for sourcing, storing, delivering, and installing premium furniture. Our extensive supplier network, industry expertise, and white-glove service set us apart, ensuring a seamless experience from start to finish.
By leveraging the buying power of many clients, we also secure better pricing, and we pass these savings directly on to you.
Working with Us
How does the process work?
The process is simple:
- View our supplier list and select your desired products.
- Share your selections via your working document or our spreadsheet template.
- We’ll generate a detailed quotation for your review.
- Upon approval, we manage sourcing, storage, delivery, and installation.
Do I need to be an interior designer to work with you?
No, our services are available to anyone, including homeowners and developers, who want expert assistance with furniture sourcing and logistics.
What if I’m new to sourcing furniture?
We’re here to help! Whether you have a clear vision or need guidance, we can assist in selecting the perfect products to meet your needs.
Supplier Network and Product Selection
Can I access a list of your suppliers?
Yes, our exclusive supplier list is available through our website. We’re happy to provide recommendations based on your specific project.
What types of products can I source through Laffan and Laffan?
Our network includes furniture, fabrics, lighting, wall finishes, decor, hardware, and more. Whether you need statement pieces or functional staples, we can source it all.
Do you work with sustainable or ethical suppliers?
Yes, we prioritize suppliers who adhere to sustainable and ethical practices, ensuring quality and responsibility in every product.
Can I source custom furniture through you?
Absolutely. We work with suppliers who offer bespoke options, allowing you to create unique pieces tailored to your design.
Quotation and Pricing
How do I request a quotation?
Send us your product selections via your working document or our spreadsheet template. We’ll provide a detailed quotation within 3-5 business days.
Do you offer trade discounts?
Yes, we provide competitive trade pricing by leveraging the collective buying power of our clients. This allows us to secure better deals with suppliers, which we pass on directly to you.
Are there additional fees for your services?
Our fees vary depending on the scope of the project and the services required. Any additional costs will be transparently included in your quotation.
Logistics and Delivery
Do you offer international shipping?
Yes, we provide international shipping and will coordinate all logistics to ensure timely and secure delivery.
What is included in your delivery service?
Our delivery service includes transportation, white-glove installation, assembly, and removal of all packaging. We ensure every item is placed perfectly according to your plan.
What happens if there are delivery delays?
While we strive to meet all timelines, delays can occur due to supplier or logistical challenges. We will communicate any issues promptly and provide alternative solutions where possible.
Returns and Cancellations
What is your returns policy?
Claims must be made within 14 days of delivery. Items must be unused, in original packaging, and meet supplier-specific return criteria. Custom-made items are non-returnable unless defective.
Can I cancel my order?
Orders can be canceled if the supplier has not yet begun processing. Once processing or shipping has started, cancellations may not be possible.
How do you handle defective or damaged items?
We will manage the resolution process with the supplier, ensuring replacements, repairs, or refunds as applicable.
Design Support
Can you help with project planning?
Yes, we provide consultation services to help you refine your vision and plan your project effectively.
Do you assist with staging homes for sale?
Absolutely. We source and install furniture to create stunning, market-ready spaces that enhance property appeal.
Can you work with my interior designer?
Yes, we collaborate closely with interior designers to ensure their vision is executed seamlessly.
Confidentiality and Data Protection
How do you ensure client confidentiality?
We understand the importance of discretion, particularly for designers. We handle all project details confidentially and will never disclose information to third parties or other clients.
Are you GDPR-compliant?
Yes, we fully comply with GDPR regulations to ensure your data is handled securely and responsibly.
Using Our Website
How can I report an issue with the website?
If you encounter any issues, please contact us at gillian@laffanandlaffan.ie. We’ll resolve it as quickly as possible.
Can I contact suppliers directly after using your website?
We ask that you engage suppliers through us to maintain the integrity of our relationships and the exclusive pricing we provide. Our service simplifies the process and ensures you benefit fully from our network.
Contact Us
How can I reach Laffan and Laffan?
You can contact us via email at gillian@laffanandlaffan.ie or by phone at 087 227 9798 / 087 608 3465. We’re here to assist with any questions or requests.
If you have any other questions, don’t hesitate to reach out. We’re committed to providing exceptional service and making your project a success!
